Terms of Use
These Terms of Use govern your access to and use of our website and services related to our shipping of coffee, tea, and extracts. By accessing or using our website, you agree to be bound by these terms. If you do not agree, please refrain from using our website or services.
Use of Our Website
You must be at least 18 years old to use our website or make purchases.
You agree to use our website only for lawful purposes and in accordance with these Terms of Use.
Prohibited activities include, but are not limited to: violating any laws, distributing malware, attempting to gain unauthorized access to our systems, or engaging in fraudulent activity.
Orders and Purchases
All orders are subject to availability and acceptance by us.
We reserve the right to refuse or cancel any order for reasons including product unavailability, pricing errors, or suspected fraud.
Prices and product descriptions are subject to change without notice. We strive to ensure accuracy but are not liable for errors or omissions.
Payment
Payments must be made through the payment methods offered on our website.
You agree to provide accurate billing and payment information and authorize us to charge the provided payment method for your order.
All payments are processed securely, but we are not responsible for issues arising from third-party payment processors.
Product Use and Safety
Our coffee, tea, and extracts are intended for personal consumption. You are responsible for ensuring proper storage and use according to any provided instructions.
We are not liable for misuse, allergic reactions, or adverse effects from consuming our products, except as required by law.
Intellectual Property
All content on our website, including text, images, logos, and product descriptions, is the property of Batch Peak or our suppliers and is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, or modify any content without our prior written consent.
User Accounts
If you create an account, you are responsible for maintaining the confidentiality of your account information and password.
You agree to notify us immediately of any unauthorized use of your account.
We reserve the right to suspend or terminate accounts for any reason, including violation of these terms.
Returns and Refunds
Our Return Policy, available on Purchasing Policy.
Privacy Policy
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website batchpeak.com or purchase our artisan coffee, chocolate coffee beans and extracts on our site or in person based on Kentucky Cottage Laws. By using our website or services, you consent to the practices described in this policy.
Information We Collect
Personal Information: When you place an order, create an account, or contact us, we may collect your name, email address, phone number, shipping address, billing information, and payment details.
Non-Personal Information: We may collect non-identifiable data such as IP addresses, browser type, device information, and browsing behavior (e.g., pages visited, time spent) via cookies or similar technologies.
Communication Data: Information you provide when you contact us, such as through emails, customer service inquiries, or feedback forms.
How We Use Your Information
To process and fulfill your orders, including shipping and payment processing.
To communicate with you about your orders, account, or customer service inquiries.
To improve our website, products, and services by analyzing usage trends and preferences.
To send promotional emails or offers (if you opt in; you can unsubscribe at any time).
To comply with legal obligations or prevent fraud and abuse.
How We Share Your Information
Third-Party Service Providers: We share necessary information with trusted partners (e.g., payment processors, shipping companies) to fulfill orders and provide services. These partners are bound by confidentiality agreements and may not use your data for other purposes.
Legal Requirements: We may disclose your information if required by law, such as in response to a court order or to comply with regulatory obligations.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with safeguards to protect your privacy.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, track website performance, and serve relevant ads.
You can manage cookie preferences through your browser settings, but disabling cookies may affect website functionality.
Data Security
We implement reasonable security measures, such as encryption and secure payment processing, to protect your personal information.
However, no online system is 100% secure, and we cannot guarantee absolute security of your data.
Your Rights and Choices
You may access, update, or request deletion of your personal information by contacting us at info@batchpeak.com.
You can opt out of marketing communications by following the unsubscribe link in our emails or contacting us.
Depending on your location, you may have additional rights under applicable laws (e.g., GDPR or CCPA), such as the right to request a copy of your data or restrict its use.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Non-personal data may be retained indefinitely for analytics purposes.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.
Children’s Privacy
Our website and services are not intended for individuals under 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.
Contact Us
For questions, concerns, or requests regarding your privacy, please contact us at info@batchpeak.com or other appropriate options on our site.
Effective Date: August 9, 2025